Trade In Your Old Devices
Get top value for your old tech and upgrade to certified refurbished phones with our hassle-free trade-in service.
How Our Trade-In Process Works
Don't let your old devices collect dust! Trade them in for the best value and upgrade to a certified pre-owned phone today. Our simple trade-in process will have you on your way to getting your new device in no time.
Select Your Device
Choose the make, model, and condition of your device
Get a Quote
Receive an instant valuation based on your device details
Device Inspection
Have your device verified either in-store or by post
Get Paid or Upgrade
Receive cash or apply your trade-in value to a new device
Two Ways to Trade In
In-Store Drop-Off
Visit our Paddington location and have your device inspected on the spot. Get an immediate valuation and payment.
Postal Trade-In
Can't visit us? Simply post your device to us using our secure packaging. We'll inspect it and send payment within 48 hours.
Frequently Asked Questions
Here are some common questions about our trade-in and repair services.
You can trade in a wide range of devices, including smartphones, tablets, and laptops from top brands like Apple, Samsung, Google, Huawei, and more. We accept devices in various conditions, from brand new to damaged, though the trade-in value will vary accordingly.
From getting a quote to receiving payment, the entire process typically takes 5-7 business days. In-store trade-ins can be completed on the same day, while postal trade-ins require 2-3 days for shipping and 1-2 days for inspection and payment processing.
No, shipping is completely free when you send in your device for trade-in or repair. We provide prepaid shipping labels and packaging materials to ensure your device arrives safely at our facility. Return shipping is also free if we need to send your device back for any reason.
Yes, we accept devices with various types of damage. However, the value may be adjusted based on the condition of your device. We accept devices with cracked screens, battery issues, water damage, and other common problems. Even devices that don't power on may have some trade-in value for parts.
You will receive your payment through a direct bank transfer within 5 business days after we receive and inspect your device. You can also choose to apply your trade-in value toward the purchase of a refurbished device from our store, which may qualify you for additional discounts.
We offer a comprehensive range of repair services including screen replacements, battery replacements, charging port repairs, camera repairs, water damage recovery, and software troubleshooting. Our technicians are certified to work on all major brands including Apple, Samsung, Google, Huawei, and OnePlus.
Yes, all our repairs come with a 90-day warranty covering both parts and labor. If you experience any issues with the repaired component within this period, we'll fix it free of charge. This warranty applies to both in-store and mail-in repairs.
Still have questions?
Our customer support team is ready to help you with any questions about our trade-in process, repair services, or anything else you need assistance with.
Contact Us