Paddington, London · Serving customers across London
Phone repair questions, answered.
Everything you need to know about booking, repairs, parts, warranties and visiting Appdroid. Can't find your answer? Our team is happy to help.
Get my priceSame-day options
Many common repairs are completed on the day.
Repair warranty
Coverage depends on the repair type.
Near Paddington Station
79 Praed Street, London W2 1NS.
Booking & appointments
Do I need an appointment?
Booking online is the easiest way to see repair options, exact pricing and availability for your model. Walk-ins are welcome where technician and part availability allow.
How do I get an exact repair price?
Select your device model and repair in our booking journey. The price and available appointment times shown are specific to your chosen device and repair option.
Can I change or cancel my booking?
You can reschedule through My repairs up to one hour before your appointment. If you cancel your appointment, your payment is refunded in full. Contact us to arrange cancellation. If you miss your appointment without cancelling, we keep 10% of the total repair price and refund the rest of the amount you paid.
Repairs & turnaround
How long does a phone repair take?
Many common screen and battery repairs are completed the same day, often within 30 to 60 minutes. More complex repairs, liquid damage and parts that need ordering can take longer; we confirm the expected turnaround before work begins.
Can you repair water-damaged phones?
We can assess liquid damage and explain the available recovery options. The outcome depends on the severity of the damage and how quickly the device is brought to us.
What devices do you repair?
We repair a range of Apple, Samsung, Google Pixel, Huawei and OnePlus phones and other supported devices. Choose your brand and model online to see the available repairs.
Parts, price & warranty
Do you use genuine parts?
Available part options vary by device and repair. We explain the applicable premium and value-oriented component options, along with their price, before you approve any work.
Is there a warranty on repairs?
Phone screen replacements include lifetime cover and battery replacements have a 3-month warranty. Our warranty page explains the other periods and exclusions.
Will the quoted price change?
We assess your device and confirm the work before starting. If we identify anything outside the repair you selected, we will explain it and ask for your approval first.
Your visit
Where is Appdroid?
Our repair shop is at 79 Praed Street, Paddington, London W2 1NS—around five minutes' walk from Paddington Station.
Should I back up my phone before a repair?
Yes, back up important data where possible. A backup keeps your information safe before any device repair.
Do I need to share my passcode?
Never share a device passcode, account password or recovery code. If unlocking is needed, you can unlock the device yourself.
Ready when you are