1. Agreement of Repair
The terms of our repair service.
1.1–1.3 Agreement
These Conditions of Repair apply to the repair service we provide for your smartphone, tablet, computer, accessories and other device listed on the service check-in form. “We”, “us” and “our” mean Appdroid Limited; “you” and “your” mean the customer addressed on that form. The agreement begins when you sign the form and continues until we repair or return the device and receive all payment due.
1.4–1.5 Repair service
We will use reasonable efforts, care and skill to repair your device, subject to the availability of required parts and any relevant guarantee or warranty. We use high-quality compatible parts for device repairs.
1.6 Testing your device
We may require your device passcode to test the device before and after the service. If you keep this private, we can proceed but cannot complete a full functional check until you return to store; this may delay the service if adjustments are needed.
1.7–1.9 Estimates, collection and inspection
Completion times are estimates only and are not contractual obligations. Board-level (Level 3) repairs may take at least seven working days. We will notify you when a device is ready. Uncollected devices may be transferred to our warehouse, with a charge for delivery from the central warehouse; after a reminder, a device not collected by day 56 may be recycled. If we cannot complete a repair, or it will cost more than the initial estimate, we will contact you. If no fault is found or you decline a revised estimate, we will return the device unrepaired and may charge an inspection fee at our standard rate.
2.0–2.1 Charges and retention
Repair costs are calculated using our standard charges published from time to time. We may retain your device until all charges are paid and may charge additional storage fees.
2.11–2.12 Manufacturer and Appdroid warranties
Using our service may void a manufacturer warranty. If you want to avoid this, take your device directly to the manufacturer; manufacturer warranties usually do not cover accidental damage. Appdroid Limited may fit warranty seals after repair; tampering with them voids the Appdroid warranty.
2.14–2.21 Warranty scope and liquid damage
The warranty is linked to the customer and the device’s IMEI or serial number. It covers recurrence of the original fault and the repaired or replaced part only; it does not cover additional faults, accidental damage, change of ownership, travel, postage or courier costs. We are not responsible for progression of damage where a device was repaired elsewhere or has liquid damage. Opening a liquid-damaged device can trigger further, potentially irreparable damage. During the liquid-damage warranty period, we will reassess and requote related faults and may offer a refund of repair monies excluding the £20 diagnostic fee. Warranty coverage applies only to UK-resident customers.
2.22–2.29 Further repair limitations
We may contact you if issues not evident on initial inspection become apparent once a device is opened, including examples such as Touch Disease or torn flex cables. Water resistance or waterproofing cannot be guaranteed after repair. If a part is damaged during repair, we may replace it with a high-quality non-OEM part. Non-OEM iPhone screens on iPhone 11 Pro and later may display an Important Display Message before it moves into Settings after 48 hours; this does not affect other functionality. Please inspect your device on collection and raise any condition concerns with the store team before accepting it as repaired.
2.30–2.33 Parts, promotions, courier and refunds
Where parts must be ordered, the repair must be fully paid before ordering and that payment is non-refundable. Only one promotional discount may be used at a time, at management discretion, and must be applied at point of sale. For courier repairs, we provide packaging for the return journey but you must pack devices securely before collection. If you request a repair refund, we may reverse the repair and retain necessary parts; we cannot guarantee return of your original part, but will provide a part in a similar condition to the part fitted when repair began.
2.13 Warranty terms
Warranty by repair or product type.
| Repair or product type | Warranty term |
|---|---|
| Screen replacement | Lifetime warranty |
| Battery replacement | 3-month warranty |
| Liquid damage | 1-month warranty |
| Software repair | 1-month warranty |
| Computer screen repair | 3-month warranty |
| Mac OS & laptop recovery | 3-month warranty |
| Smartphone logic board repair | 1-month warranty |
| Refurbished device | 12-month warranty |
3. Liability
Limits of responsibility.
Our liability for a single cause of action relating to the Services is limited, at our option, to supplying the Services again, paying the cost of having them supplied again, or repaying the amount paid for the Services. If Appdroid directly causes a device to be damaged beyond economical repair, you may be entitled to a fully functional refurbished device of equal value, subject to full payment for the repair and surrender of the relevant device.
Your data remains your responsibility. We accept no liability for loss or corruption of data and strongly recommend that you back up your device before repair. Nothing in these terms limits liability for death or personal injury caused by negligence, statutory implied terms, claims under the Consumer Protection Act 1987 or fraudulent misrepresentation.
We are not liable for indirect, special or consequential loss, including loss of business, revenue, profit, savings or goodwill. Written notice of a claim must be given within three months of becoming aware, or reasonably becoming aware, of the relevant circumstances. Central Workshop repairs involve component-level logic-board work; a fix cannot be guaranteed. If damage worsens to beyond economical repair, payments for that repair will be refunded. Central Workshop work carries a one-month warranty.
4–5. Data protection & general
Your details and the legal framework.
We collect your name, address and other details to notify you about repair progress and provide after-sales service. We may send text messages and emails about services and promotions where permitted; you can opt out of marketing communications. See our Privacy Policy for more detail.
We are not liable for delay or failure caused by matters outside our reasonable control. A failure to enforce a right is not a waiver of it. These terms are the entire agreement, may only be changed in writing signed by both parties, and any unenforceable part is severed without affecting the remainder. No third party gains rights under the Contracts (Rights of Third Parties) Act 1999. These terms are governed by the laws of England and Wales and subject to the exclusive jurisdiction of the English courts.
Summary points
- A repair may void your manufacturer warranty.
- Back up your device: data remains your responsibility.
- Liquid-damaged and previously repaired devices may worsen during inspection or repair.
- Quoted repair times are estimates and begin when a technician starts the repair.
- Warranty covers only the repaired or replaced part and the original fault; third-party repair after our service voids the Appdroid warranty.
6. Website Terms & Conditions
Using appdroid.co.uk.
By browsing and using this website, you agree to these terms. Appdroid Limited, of 79 Praed Street, London W2 1NS, may modify them at any time; continued use means acceptance of the updated terms. Website content is for general information, may change without notice and may contain inaccuracies or errors to the fullest extent permitted by law.
Your use of website materials is at your own risk. Site design, layout, appearance, graphics, code and software are owned by or licensed to us and may not be modified, copied, reproduced, uploaded, posted, transmitted or distributed except for non-commercial personal use and as permitted by law. Trademarks belonging to others are acknowledged. Unauthorised use may give rise to a damages claim or criminal offence.
Links to other websites are provided for convenience and do not mean endorsement; we are not responsible for their content. You may link to our site fairly and legally without implying association or endorsement. Website disputes are subject to the laws of England, Scotland and Wales. You agree to indemnify Appdroid Limited and its officers, employees, agents, suppliers and information providers against losses arising from a violation of these terms. Materials submitted to public areas of the site or by email may be used under a non-exclusive, royalty-free, worldwide, perpetual sublicensable licence as described in the original agreement.
7–9. Devices, trade-ins & purchases
Refurbished devices and customer sales.
7. Sale of refurbished devices
Refurbished devices come with a 12-month warranty unless otherwise specified. Condition, including grade and cosmetic or functional imperfections, is communicated before sale. Devices are sold as-is except for stated warranty cover; inspect them on receipt and report issues within 14 days. Warranty covers defects in materials and workmanship, not accidental damage, liquid damage or wear and tear.
8. Trade-in terms
Trade-in values reflect condition, age and market demand. We may reject devices that do not meet our criteria. Devices must be unlocked and free from outstanding contracts or financial obligations. Once accepted, the agreed value is applied as credit towards a purchase or repair. If you choose not to proceed after submitting a device, it will be returned to you.
9. Buying devices from customers
We may buy devices directly from customers. Value is assessed using condition, functionality and demand. You must own the device and have the legal right to sell it. A final price is offered after in-store or online assessment and must be accepted before completion. Once sold to Appdroid Limited, the transaction is final and the device cannot be returned to the seller.
Contact information
Appdroid Limited · 79 Praed Street, Paddington, London W2 1NS
Contact Appdroid