Privacy Policy

Personal Information We Collect or Process

When we use the term personal information, we mean information that identifies or can reasonably be linked to you or another person. It does not include anonymous or de-identified information. Depending on how you interact with the Services, where you live, and as permitted or required by law, we may collect or process contact details; financial information; account information; transaction information; communications with us; device information; and usage information.

Personal Information Sources

We may collect personal information directly from you when you create an account, visit or use the Services, communicate with us, or otherwise provide information. We may collect it automatically through the Services and your device, including through cookies and similar technologies; from service providers that process information on our behalf; and from partners or other third parties.

How We Use Your Personal Information

We use personal information to provide, tailor and improve the Services; process payments, orders, returns, exchanges and other transactions; manage accounts and preferences; arrange fulfilment and shipping; provide customer support; send service notifications; and improve the customer experience. We may use information for marketing and promotional communications, including email, text message or postal mail, and for relevant online advertising where permitted. We also use information for security and fraud prevention, to authenticate accounts, protect our Services and investigate unlawful or malicious activity; to communicate with you; and to comply with law, respond to valid legal process, enforce our policies, or protect our rights and the rights of others.

How We Disclose Personal Information

We may disclose personal information to Shopify, vendors and other service providers that perform services for us, including IT management, payment processing, data analytics, customer support, cloud storage, fulfilment and shipping. We may share information with business and marketing partners for marketing services and advertising, subject to their privacy notices and applicable law. We may disclose information when you direct, request or consent to disclosure; with affiliates within our corporate group; or in connection with a business transaction, legal obligation, enforcement of our policies, or protection of our rights and the rights of users or others.

Relationship with Shopify

Some Appdroid Services are hosted by or connected to Shopify. Shopify may collect and process personal information about access to and use of those Services to provide and improve them. Information submitted to Shopify-powered Services may be transmitted to Shopify and service providers, including in countries outside your country of residence. We may use Shopify features that incorporate information from your interactions with our store and, where applicable, other merchants and Shopify. Shopify is responsible for processing information for those features and for requests relating to that processing.

Read Shopify's Privacy Policy, or use Shopify Privacy Controls to manage relevant Shopify data requests.

Third Party Websites and Links

The Services may link to third-party websites and platforms. If you follow those links, you should review their privacy and security policies and terms. We are not responsible for the privacy, security, accuracy, completeness or reliability of third-party services or information. Information you share on public or semi-public services, including social networks, may be visible to other users and may be used by those services or third parties.

Children's Data

The Services are not intended for children, and we do not knowingly collect personal information from children under the age of majority in their jurisdiction. A parent or guardian may contact us using the details below to request deletion of information provided by a child. As of the effective date of this policy, we do not have actual knowledge that we sell or share, as those terms are defined by applicable law, personal information of individuals under 16 years of age.

Security and Retention of Your Information

No security measure is perfect or impenetrable, and we cannot guarantee perfect security. Information sent to us may not be secure in transit, so please do not use unsecured channels for sensitive or confidential information. How long we retain personal information depends on factors including whether it is needed to maintain an account, provide Services, comply with legal obligations, resolve disputes, or enforce contracts and policies.

Your Rights and Choices

Depending on where you live, you may have rights to access or know the personal information we hold about you; request deletion or correction; receive a portable copy; object to or restrict certain processing; and withdraw consent where processing relies on consent. You may opt out of promotional emails using the unsubscribe link in those emails, though we may still send non-promotional messages about your account or orders. We may need to verify your identity before responding, and may accept requests from an authorised agent where permitted by law. We will not discriminate against you for exercising applicable privacy rights.

Complaints

If you have a complaint about how we process personal information, please contact us using the details below. Depending on where you live, you may have the right to appeal our decision or lodge a complaint with your local data protection authority.

International Transfers

We may transfer, store and process personal information outside the country where you live. Where we transfer information out of the United Kingdom or European Economic Area, we rely on recognised transfer mechanisms, such as Standard Contractual Clauses or equivalent UK arrangements, unless the destination is recognised as providing an adequate level of protection.

Changes to This Privacy Policy

We may update this policy to reflect changes to our practices or for operational, legal or regulatory reasons. We will post the updated version on this website, revise the Last updated date and provide notice where required by law.